Six Speaking Skills You Need For Managing a Crisis June 1, 2009
Posted by Gary in Dealing with People, Events & Experiences, Lessons in Leadership, Public Speaking, Sales & Persuasion, The Shy Speakers' Guide, Thoughts and Reflections, Toastmasters.add a comment
I got the privilege of evaluating an advanced project during a meeting at Tampines Changkat Toastmasters Club this evening. The project was on “Crisis Management”. The speaker was expected chair a media conference and deliver an official statement addressing a crisis that had struck the organization that he was working for. Thereafter, he would be required to chair a question and answer session from members of the media – tough interrogators who are hungry for sound bites and hawkish for answers.
The speaker had to be on his toes and watch what he said – for any slip could further stoke the flames and potentially devastate the company further.
The speaker who attempted this project for the night, Gregory Ernoult, ACB, managed this challenge admirably. In fact, it was such an admirable attempt that it helped to surface a few pertinent points in crisis/media management and prompted me to blog about it (for you) too!
Since it’s close to 4am, and I’m too tired and lazy to think of an alternative structure to share those ideas, I shall proceed simply by sharing the three main areas Greg did particularly well in followed by the three suggestions I thought he could use to enhance his presentation and Q&A. But before we begin, we’ll have to understand the setting for his “crisis” first. (more…)
